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Getting Started
SherpaDesk IP addresses added to whitelist for emails
How do I add "ToDo list" template to a Service Request?
Creating a Business Customer vs an Individual Customer
How to add a customer satisfaction survey to closed tickets
How add users location via LDAP
How can I let technicians only see the queue they are assigned to?
Super User Access
Saved Filter Searches
How do I apply the overage to a new prepaid time block?
How to Design Your SherpaDesk Portal
Email Parser Commands
Setting up asset Category, Type, Make and Model
Need to update credit card info. Please advise where to?
What's the default password associated to a user account that's been created?
How do i disable the email requirement for adding a new customer?
Remote Desktop Features
What changes do I need to make so the user receives an email confirmation from 'itsupport@' address?
Remote Assistance for Mac for Catalina iOS
Placing a Client on Credit Hold
Security Overview
Add New Users
Does SherpaDesk offer onboarding or training session?
Create a Support Email Address
How do I remove an article from our knowledgebase?
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