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Getting Started

  • Forward Office 365 Email into SherpaDesk
  • SherpaDesk IP addresses added to whitelist for emails
  • How do I add "ToDo list" template to a Service Request?
  • Creating a Business Customer vs an Individual Customer
  • How to add a customer satisfaction survey to closed tickets
  • More...

General Questions

  • Logging 5 Minute Time Increments
  • Restrict unauthorized user's creating tickets
  • Can't install SherpaDesk Chrome Extension from Google Web Store
  • I have a user who can not sign in. It says it does not recognize their email and if I try to corr...
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  • More...

Integrations

  • Integrating with Google Device Manager
  • Locating Authentication Token (API)
  • Setup Data Replication from Office 365 / Azure AD
  • Integrating Active Directory LDAP
  • Setup Data Replication from Google
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Customizations

  • Fix Design on your Portal
  • Setup Custom Domains and Email Suffixes
  • Creating Custom Forms

Reporting

  • Custom Reports - Hyperlink Ticket Numbers
  • Creating A Custom Fields Report
  • Service Level Agreement Reports

Updates and Releases

  • 2025.03.20 Production Release
  • 2025.03.06 Production Release
  • 2025.02.28 Production Release
  • 2025.02.15 Production Release
  • 2024.11.25 Production Release
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Delete

  • I was curious what RMM platform you are working on integrating with, and if there is an ETA when ...
  • All outbound messages from Sherpadesk are being flagged as spam by my mail provider. My guess is ...
  • It appears SherpaDesk has made change in escalation process. Technicians can no longer choose fr...
  • Is there any way to merge tickets that are for the same thing, but by different people?
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