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General Questions
Is there a way to turn off the "Live Chat Offline" portion in the Portal?
I want to add a default field to all tickets with a dropdown to the user can indicate their depar...
I can't see the tickets that are in the maintenance que. Can you help?
How do I combine tickets?
How does Signature Block work and how can I configure it?
I need to remove a letter from my company name. How do I do that?
Is there a way to create templates for contracts?
How do I connect ninja?
How can I allow a client's Office Manager to view all tickets that are submitted by employee's in...
Can you create tickets in bulk from a CSV or something like that ?
Can I delete an asset? How? I have the same asset listed under our "technology" assets and under ...
I want to be able to send a technician email reminder when a ticket has been open for 10 days or ...
Is there a way to set date format on reports?
How do I transfer an existing ticket to a project for a client?
It appears SherpaDesk has made change in escalation process. Technicians can no longer choose fr...
How do I cancel the "Free" SherpaDesk account I currently have setup?
Is there a way to lock an employee's queue so that others cannot transfer tickets to them without...
Can I change the language of the system?
I was curious what RMM platform you are working on integrating with, and if there is an ETA when ...
How to change the URL so that it matches my domain?
How do I change the web address? It wouldn't allow me to enter my domain name.
How do I set up priorities? Such as, high-priority, medium priority, and low priority.
How do I merge tickets?
Is there a way to combine tickets if the user has submitted multiple tickets?
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