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General Questions
How Do I Add Multiple Email Parser Commands
Will Sherpa read bar codes? If so, do you have a recommendation for a scanner and printer?
Creating a New User and Password Requirements
In the custom report builder, there is a travelcost data source. How do I record travel costs to ...
How do your customers record technician mileage reimbursement expense?
How do I change the end user?
Is an email required during the create new user process?
Does SherpaDesk offer any training?
How do i link Time logs to Office 365 calendar?
How do I create a calculated field in a custom report?
Where do I see emails that have been rejected by SherpaDesk?
Does SherpaDesk allow a primary Service Technician and Backup Tech per Customer account?
Can I schedule tickets to go out on a certain day and time?
Is it possible to invoice from SherpaDesk based on the the number of users in company?
Will there be a darkmode setting in the future please?
Is there a way to hide certain fields from end users when they are creating a ticket?
How do technicians log after hours support?
How can I prevent email parser from finding my email when I forward a ticket request?
Is there a way to group and wholesale close tickets?
How do I merge two tickets?
I am interacting with a Customer via email and text. How do we add the text messages to the ticket?
Is there a way to bulk import tickets?
When creating/editing an account, I cannot add anything to "Client Contact"
How can I display ticket #s associated in the "Ready to Invoice" list
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