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General Questions
How do I connect ninja?
How can I allow a client's Office Manager to view all tickets that are submitted by employee's in...
Can you create tickets in bulk from a CSV or something like that ?
Can I delete an asset? How? I have the same asset listed under our "technology" assets and under ...
I want to be able to send a technician email reminder when a ticket has been open for 10 days or ...
Is there a way to set date format on reports?
How do I transfer an existing ticket to a project for a client?
It appears SherpaDesk has made change in escalation process. Technicians can no longer choose fr...
How do I cancel the "Free" SherpaDesk account I currently have setup?
Is there a way to lock an employee's queue so that others cannot transfer tickets to them without...
Can I change the language of the system?
I was curious what RMM platform you are working on integrating with, and if there is an ETA when ...
How to change the URL so that it matches my domain?
How do I change the web address? It wouldn't allow me to enter my domain name.
How do I set up priorities? Such as, high-priority, medium priority, and low priority.
How do I merge tickets?
Is there a way to combine tickets if the user has submitted multiple tickets?
All outbound messages from Sherpadesk are being flagged as spam by my mail provider. My guess is ...
What is the easiest way to simply view tickets that I have closed?
Can I setup a ticket to repeat every month?
I get the message that says my account is over the free usage limit. How do I delete a technician?
Is there any way to merge tickets that are for the same thing, but by different people?
How do I delete a ticket?
What size do you recommend for the logo that I can add to my SherpaDesk account?
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