PRODUCT
▼
HELP DESK/TICKETING
TIME TRACKING
INVOICING AND BILLING
PROJECT MANAGEMENT
ASSET MANAGEMENT
DATA REPORTING
KNOWLEDGE BASE
TASK MANAGEMENT
INDUSTRIES
▼
IT MANAGERS
EDUCATION
PRICING
CUSTOMERS
SUPPORT
BLOG
DEMO
LOG IN
SIGN UP
Back to Home
General Questions
I want to be able to send a technician email reminder when a ticket has been open for 10 days or ...
Is there a way to set date format on reports?
How do I transfer an existing ticket to a project for a client?
It appears SherpaDesk has made change in escalation process. Technicians can no longer choose fr...
How do I cancel the "Free" SherpaDesk account I currently have setup?
Is there a way to lock an employee's queue so that others cannot transfer tickets to them without...
Can I change the language of the system?
I was curious what RMM platform you are working on integrating with, and if there is an ETA when ...
How to change the URL so that it matches my domain?
How do I change the web address? It wouldn't allow me to enter my domain name.
How do I set up priorities? Such as, high-priority, medium priority, and low priority.
How do I merge tickets?
Is there a way to combine tickets if the user has submitted multiple tickets?
All outbound messages from Sherpadesk are being flagged as spam by my mail provider. My guess is ...
What is the easiest way to simply view tickets that I have closed?
Can I setup a ticket to repeat every month?
I get the message that says my account is over the free usage limit. How do I delete a technician?
Is there any way to merge tickets that are for the same thing, but by different people?
How do I delete a ticket?
What size do you recommend for the logo that I can add to my SherpaDesk account?
How can I edit user to change her into a Technician?
How do I filter the work orders by location so that I can print all of them for a specific site?
How can I use SherpaDesk to keep track of the billing for parts used for repair?
How do I change the name of technician on an existing work order?
«
1
(current)
2
»
Submit a Ticket
Check Existing Ticket
Start Live Chat
Live Chat Offline
Start Remote Assistance
Contact us
support@sherpadesk.com
866.996.1200 x 2
Tweet to @sherpadesk
Links
Watch Support Videos
SherpaDesk Blog
API Docs
Tweets
Follow @sherpadesk
Are Progressive Web Apps (PWAs) The Future Of Mobile Development? Let's Find Out:
https://t.co/JjObelMi23
https://t.co/u7uWo5WXgJ
1 day ago
We make a big effort to make things easy for our users. That's why we offer access to SherpaDesk, even when you're…
https://t.co/lh8A4zkk9r
8 days ago
This St Valentine's weekend, let's explore how love can be the secret sauce to getting your startup on the road to…
https://t.co/nbfYVEgHhz
15 days ago
Picking the right IT conference takes time. But no worries, we've done the legwork already (so you don't have to). …
https://t.co/5MY8bgDoc3
22 days ago
View All
