Reports
- Add new report Ticket Assignment and Transition Report - A report detailing time spent per assigned technician
- Updated Contract Detail Report - More information included on how many hours remain in prepaid packs
Expense
- Added the ability to bulk import/export Expense items
QuickBooks Online
- Added "Add expenses based on Item (Products and Services)" CheckBox to sync products on Items
Resolution Categories
- Added the option to Archive and Delete Resolution Categories
Bug Fixes and Optimization
- Fixed issue where the system was requiring a sub-class selection with an empty field
- Improved Spam detection functionality
- Fixed a bug when selecting 'All' in status filter
- Fixed bug where ToDos were showing up in inactive projects
- Fixed issue with time zones affecting Due Dates
