I have a user who can not sign in. It says it does not recognize their email and if I try to corr...

I have a user who can not sign in. It says it does not recognize their email and if I try to correct it, it says there is already an account that exists but I can not find it.
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  1. 0

    Patrick Clements
    25 April, 2022

    Often times this user is listed in archived users. You can toggle this list by going to Configuration > Logins. Scroll to the bottom to review Archived. If your user is listed there you will need to reactivate them.