How to add a customer satisfaction survey to closed tickets

Is there a feature that would allow when a ticket is closed the End Users to receive a satisfaction survey?
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  1. 0

    Mike Clements
    30 September, 2022

    You can customize your closed email notification and attach your own customer satisfaction survey to the notification that is sent out.


    Got to the 'Config' section and then down to 'Emails'

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    Go to 'Closed Tickets' and customize your closed ticket notification.


    Here is an example of a customer satisfaction survey that will be send out when a ticket is closed using customer thermometer


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