Create a Support Email Address

SherpaDesk leverages email to support a lot of activity within the system. One of the main features is the ability to create new tickets via email. Organizations will be able to create a support email (i.e. using your domain to create new tickets in your system.

Email forwarding is found in the Configuration > Email section you will see a section labeled Email Parser DropBox


You will have the ability to create multiple email drop boxes. Each drop box will come with a specially encoded email address (ex. This is a unique email that is live and can be used to create a new ticket in your system. You will need to create a forward on your mail system from your domain email address to the SherpaDesk address.

Each email dropbox you create is able to be tagged with individual properties.

NOTE: If you are using Gmail to manage your accounts the Gmail verification process will create a ticket in your system which will contain the verification code. You will need to check your tickets and enter this code into your Gmail account to complete the mail forward process.

Microsoft has recently updated a default on their email admin console to restrict mail forwarding to an external email. Please check this setting to ensure your email is able to be forwarded to your SherpaDesk email parser DropBox.