Overview:
SherpaDesk allows you to create new support tickets directly through email. You can set up custom support email addresses using your own domain and link them to SherpaDesk. Each setup includes a unique dropbox email address that automatically creates tickets in the system. Just forward your domain email to the SherpaDesk dropbox, and incoming emails will be converted into tickets making ticket creation simple and automated.
Steps:
1. Log in to Sherpadesk with valid credentials.
2. Click on “Settings” in the horizontal menu.
3. Click on "Emails" on the Configurations page.
4. Click on the "Add New" button.
5. Enter the Name and select the Account and Technician from the dropdown.
6. Click on the "Save Email Dropbox and Close" button.
The Email parser is created and displayed on the Configurations > Emails page. The ticket is created when the customer sends the email.
Note: If you're using Gmail, the verification email will create a ticket in SherpaDesk with a code. Just open the ticket, copy the code, and enter it in Gmail to finish setting up mail forwarding.
For Office 365 users:
Microsoft may block forwarding to external addresses by default. Make sure this setting is enabled so emails can be forwarded to your SherpaDesk DropBox.
