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General Questions

  • Time Stamp on Tickets
  • How do I delete a saved search filter?
  • Can't install SherpaDesk Chrome Extension from Google Web Store
  • How do I change alerts going to technicians?
  • How to bulk close tickets
  • Add Client to Account
  • Assign Asset to a User
  • Delete an asset
  • Logging 5 Minute Time Increments
  • Restrict unauthorized user's creating tickets
  • Is there a way to set a default not to send updates on tickets to end user?
  • Where can recurring tickets be set up?
  • How would I go about updating our company name?
  • How do I limit new users to specific domains?
  • How can I delete an invoice?
  • How can I open a closed ticket?
  • How can I set due dates for tickets?
  • How do I change an end user email address?
  • How Do I Add Multiple Email Parser Commands
  • Creating a New User and Password Requirements
  • How do I change the end user?
  • Does SherpaDesk offer any training?
  • Is there a way to hide certain fields from end users when they are creating a ticket?
  • How can I display ticket #s associated in the "Ready to Invoice" list
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