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Bug/Error
2025.04.24 Production Release
Getting Started
How do I disable the email requirement for adding a new customer?
How to Design Your SherpaDesk Portal
Forward Office 365 Email into SherpaDesk
SherpaDesk IP addresses added to whitelist for emails
How do I add "ToDo list" template to a Service Request?
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General Questions
How to bulk close tickets
Add Client to Account
Assign Asset to a User
Delete an asset
Logging 5 Minute Time Increments
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Integrations
Integrating with Google Device Manager
Locating Authentication Token (API)
Setup Data Replication from Office 365 / Azure AD
Integrating Active Directory LDAP
Setup Data Replication from Google
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Customizations
Setup Custom Domains and Email Suffixes
Creating Custom Forms
Reporting
Custom Reports - Hyperlink Ticket Numbers
Creating A Custom Fields Report
Service Level Agreement Reports
Updates and Releases
2025.03.20 Production Release
2025.03.06 Production Release
2025.02.28 Production Release
2025.02.15 Production Release
2024.11.25 Production Release
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Delete
In the custom report builder, there is a travelcost data source. How do I record travel costs to ...
How do your customers record technician mileage reimbursement expense?
What's the default password associated to a user account that's been created?
Is an email required during the create new user process?
What changes do I need to make so the user receives an email confirmation from 'itsupport@' address?
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