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Getting Started
SherpaDesk IP addresses added to whitelist for emails
How do I add "ToDo list" template to a Service Request?
Creating a Business Customer vs an Individual Customer
How to add a customer satisfaction survey to closed tickets
How add users location via LDAP
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General Questions
Restrict unauthorized user's creating tickets
Can't install SherpaDesk Chrome Extension from Google Web Store
I have a user who can not sign in. It says it does not recognize their email and if I try to corr...
Is there a way to set a default not to send updates on tickets to end user?
Where can recurring tickets be set up?
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Integrations
Locating Authentication Token (API)
Setup Data Replication from Office 365 / Azure AD
Integrating Active Directory LDAP
Setup Data Replication from Google
NinjaRMM Integration and Setup
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Customizations
Fix Design on your Portal
Setup Custom Domains and Email Suffixes
Creating Custom Forms
Reporting
Custom Reports - Hyperlink Ticket Numbers
Creating A Custom Fields Report
Service Level Agreement Reports
Updates and Releases
2024.11.25 Production Release
2024.11.02 Production Release
2024.10.10 Production Release
2023.11.24 Production Release
2024.06.10 Production Release
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Is there a way to automatically assign tickets to queues or technicians based on the subject?
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