NinjaRMM Integration (v2)

A detailed integration of NinjaRMM

  1. Patrick Clements
    07 January, 2021

    The following article details the current integration with NinjaRMM (v2)


    1. When an initial alert from a customer is sent via NinjaRMM we will capture this alert and create a Ninja Customer account. We will attempt to try and name match this with SherpaDesk Account

    image001png01D6E4E776C7C430.png

    1. In the event we are unable to name match this Ninja Customer with a SherpaDesk account you are able to do a 1-time manual match with the Account

    image002png01D6E4E776C7C430.png

    1. Once you have created a match then these Alerts will now be assigned to the Account

    image003png01D6E4E776C7C430.png

    1. This is similar to how we also assign alerts to SherpaDesk Assets. We will attempt to locate a Unique ID (Serial Number, Mac Address, etc) and assign it to a matching Unique ID in Sherpadesk.

    image004png01D6E4E776C7C430.png

    1. In the event we are unable to find a match then you are able to manually assign this device to a SherpaDesk asset

    image005png01D6E4E776C7C430.png

    1. The alerts will then be associated with this asset in SherpaDesk

    image006png01D6E4E776C7C430.png