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How do you link assets to your tickets?

How do you link assets to your tickets? Like say a teacher has a problem with computer 1 in her classroom and I can remote into it if I knew which one it is.

  1. 0

    Ethan Andrews
    05 March, 2014

    Lets to this: Go to Configuration > Click on Assets > turn on Assets.

  2. 0

    Rolando Montano
    05 March, 2014

    One Step back, how do I add the asset drop down to the ticket.

  3. 0

    Ethan Andrews
    05 March, 2014

    Hello Rolando,

    Check out this article and tell us if this answers your question. Should do just the trick.

    http://support.sherpadesk.com/article/2fng7t/adding-assets-to-a-ticket