Overview:
This feature allows the user to customize notification rules for selected users. Users will receive email notifications only for the fields specified in the rule configuration.
Steps:
Customize ticket based notification rules
1. Log in to Sherpadesk with valid credentials.
2. Click on the “Settings” option in the horizontal menu.
3. Click on “Notifications” on the Configurations page.
4. Click on the "Edit" icon.
5. Select the checkboxes corresponding to the rules you want to include.
6. Click on the "Save and Close" button.
The rules have been updated, and the user will receive email notifications according to the revised notification settings.
Add New Rule
1. Click on the "Add New" button.
2. Select the fields to be included in the rule.
3. Click on "Save and Next" button.
4. Select the fields in the step 2 rule page.
5. Click on the "Save and Next" button.
6. Search for the user in the "Users" field.
7. Click on "Add" button to add the user.
8. Click on the "Save and Next" button.
9. Enter the rule name and click on the "Finish" button.
The rule is created and displayed on the Configurations page. The selected user will receive notifications based on the fields defined in the rule.
