Products
- Add Customer Notes and Internal Notes of Products on the Create Contract page
Calendar
- Allow Admins to select and customize which events are available in the Global Calendar
Tickets
- Created the option to be able to expand/collapse the response box in the ticket details
Contracts
- Added Account name ot the edit contract screen
Wait on Tech (Timer)
- Updated the timer to reflect when the Primary Users respond to a ticket
- A Tech Only response will not update the timer
Reports
- Allow users to edit contracts directly from the Billable Rate Diagnostic Page
Quotes
- Allow users to add multiple line items of the same product to a quote
Notification Logs
- Added a new notification roll (i.e., bell icon) that is a review of all the notifications assigned to the user
Bug Fixes and Optimization
- Resolved the issue where ISL Remote Assistance was not responding
- Improved the timer to calculate up to 4 decimals, allowing for the option to record in 5 and 10 min increments
- Fixed the QBO sync issue when invoices don't contain any values
- Fixed the data parameter issue on the Payment page, where filters were adding an extra day
- Fixed bug in Knowledgebase configuration that allowed entering a negative value
- Fixed the Date and Time issue on the DotNet Reporting
- Fixed the issue with saving Quotes without updating mandatory fields
- Fixed issues where tickets were not being correctly assigned to the Boards when created from the portal
- Fixed the Calendar issue when multiple shared calendars have been integrated
- Updated tabs to use #[TKT Number] for techs opening multiple ticket windows
- Fixed the issue of not being able to convert an Alert to a Ticket
