Bug Fixes and Optimization
- Continual improvement in sending and receiving emails to prevent email domain blocking
- Improved the ticket's time fields and made them more properly aligned
- Made additional UI improvements for Dark Mode
- Fixed the issue where WorkPad was not accepting iFrames
- Fixed the issue when trying to edit the ReOpen log on ticket details
- Fixed a UI issue where required fields were not being marked with an asterisk (*)
- Increased the +New Response box width by 20%
- Fixed an issue where the UX was not updated correctly when closing related tickets
- Added the Login count back on the Login page in Configuration
- Fixed a UI issue when the description box exceeded the borders of the ticket
Tickets
- Created a clock, Wait (Tech), that indicates the amount of time a user is waiting for a technician's response
- Updated Notes on ticket details. Made the notes tab persistent, colored, and applied a notification icon when a note is entered and saved
API
- Added new calls to allow the ability to create Scheduled Tickets via APis
Custom Report Designer
- Currently in the process of sunsetting the existing report designer and will be implementing a new custom report creator in BETA
