Related Tickets
- Included bulk option from the ticket worklist to relate tickets
- Included a related icon to show on the worklist to indicate that a ticket has included related tickets.
- Included the option to bulk update related tickets
- Included the option to bulk reply to related tickets
- Updated the related ticket layout to include more columns and fields
- Show banner notification that bulk related ticket operation is successful
Contracts
- Created the ability to assign a default contract for account type
ToDos
- Added the ability to expand/collapse ToDo lists
- Added the ability to reorder templates
Calendar
- Added double click on the calendar date to launch new event creation
Notifications
- Updated time-based notification rules parameters enabling rules to be created for assigned and alternate techs on a ticket
QuickBooks Desktop
- Added the option to include 'Customer Name in Invoice Address' in ADDR1 field
Bug Fixes and Optimization
- Fixed bug where Waiting on Response notifications were being sent outside of normal business hours
- Updated asset import sheet to accept NULL values on import
- Updated bug where the labor cost wasn't calculating correctly on the ticket details
- Updated the email parser in cases related to not creating tickets properly
