Overview:
SherpaDesk is designed to be self-managed, giving you the flexibility to set up and customize the platform according to your organization’s needs. Additionally, we offer several helpful resources and support options to ensure you get started smoothly and confidently:
Weekly Live Webinars
We strongly recommend attending one of our weekly onboarding webinars, held every Tuesday at 10 AM PST. These sessions provide a comprehensive overview of the platform, walking you through key features, best practices, and setup guidance.
If you’re unable to attend a live session, we can send you a pre-recorded version to watch at your convenience: SherpaDesk Webinar
Support via Email
Our support team is ready to assist you. If you have any questions about setting up your account, using specific features, or encountering any issues, reach out to us at support@sherpadesk.com
Knowledge Base & Support Library
You also have access to our comprehensive Support Library, filled with step-by-step Knowledge Base articles, FAQs, and troubleshooting guides. Visit: https://support.sherpadesk.com/portal/
One-on-One Setup Assistance
If you prefer a more hands-on, personalized setup experience, you have the option to purchase a block of time with one of our technicians. During this dedicated session, a SherpaDesk expert will guide you through the setup process and answer any questions specific to your organization’s workflow.
