How can I let technicians only see the queue they are assigned to?

You can place filters on your technicians and restrict their access to specific tickets.

• Go to the ‘Config’ section and then down to ‘Logins’.
• Select the technician you would like to filter.
• Go up to where it says ‘Global Filters’ in the users profile.
• Place a check by all the Queues you want that technician to be able to access.