Overview:
You can set up email forwarding for a shared mailbox in Microsoft Exchange. It allows all incoming emails to be automatically forwarded to another email address, with the option to keep a copy in the original mailbox. You can enable and manage forwarding through the Exchange Admin Center or Outlook Web App, and also use Inbox rules for more advanced options.
Steps:
Enable Email Forwarding
1. Log in with appropriate admin credentials.
2. Go to the Exchange Admin Center: https://admin.exchange.microsoft.com/
3. Navigate to: Mailboxes > Shared mailboxes
4. Select the shared mailbox you want to configure.
5. In the properties pane, go to: Mail flow settings > Manage email forwarding
6. Enable Forward all emails sent to this mailbox.
7. Enter the destination email address (e.g., your SherpaDesk address).
8. Choose whether to keep a copy of forwarded emails in the mailbox.
9. Click on the "Save" button.
Note: By default, a copy of all forwarded messages is kept in the mailbox. To disable this, uncheck "Keep a copy of forwarded messages in Outlook Web App."
Stop Email Forwarding
1. In Outlook Web App, go to: Settings > Options > Account > Connected accounts
2. In the Forwarding section, click Stop forwarding.
3. How to Change Email Forwarding Settings:
4. In Outlook Web App, navigate to: Settings > Options > Account > Connected accounts
5. In the Forwarding section, choose one of the following:
6. To change the destination email, edit the address under Forward my email to.
7. To change whether a copy is kept in the mailbox, check or uncheck Keep a copy of forwarded messages in Outlook Web App.
8. Click on the "Save" button.
Additional Information: If the Connected accounts tab is not visible, forwarding may not be available for your account. You may use Inbox rules as an alternative.
Learn more here: Use rules in Outlook Web App to automatically forward messages
Storage Note: If you choose to keep a copy of forwarded messages, monitor your mailbox size. If you exceed the limit, new messages may not be forwarded.
Connected Accounts vs Forwarding:
Use Connected Accounts to pull emails from other accounts into Outlook Web App.
Use Forwarding to send emails from Outlook Web App to another account.
Avoid using both at the same time.
For advanced forwarding options (e.g., forward to multiple addresses), use Inbox rules:
Set up forwarding using Inbox rules in Outlook Web App
Forward messages automatically with a rule in Outlook 2013
