Overview:
You can set up email forwarding for a shared mailbox in Microsoft Exchange. It allows all incoming emails to be automatically forwarded to another email address, with the option to keep a copy in the original mailbox. You can enable and manage forwarding through the Exchange Admin Center or Outlook Web App, and also use Inbox rules for more advanced options.
Steps:
Enable Email Forwarding
1. Log in with appropriate admin credentials.
2. Go to the Exchange Admin Center: https://admin.exchange.microsoft.com/
3. Navigate to: Mailboxes > Shared mailboxes
4. Select the shared mailbox you want to configure.
5. In the properties pane, go to: Mail flow settings > Manage email forwarding
6. Enable Forward all emails sent to this mailbox.
7. Enter the destination email address (e.g., your SherpaDesk address).
8. Choose whether to keep a copy of forwarded emails in the mailbox.
9. Click on the "Save" button.
Note: By default, a copy of all forwarded messages is kept in the mailbox. To disable this, uncheck "Keep a copy of forwarded messages in Outlook Web App."
Stop Email Forwarding
1. In Outlook Web App, go to: Settings > Options > Account > Connected accounts
2. In the Forwarding section, click Stop forwarding.
3. How to Change Email Forwarding Settings:
4. In Outlook Web App, navigate to: Settings > Options > Account > Connected accounts
5. In the Forwarding section, choose one of the following:
6. To change the destination email, edit the address under Forward my email to.
7. To change whether a copy is kept in the mailbox, check or uncheck Keep a copy of forwarded messages in Outlook Web App.
8. Click on the "Save" button.
Storage Note: If you choose to keep a copy of forwarded messages, monitor your mailbox size. If you exceed the limit, new messages may not be forwarded.
