A.I. Copilot
- Introducing a new Copilot agent to assist technicians with performing tasks and functions within the platform
Google Device Manager
- introducing Google Device Manger to help sync and update your Google devices in SherpaDesk's Asset Manager
Invoicing
- Added a payment receipt and notes field
- Added Payment Methods to Invoices & Payments
- Added the option to '1-Time' Bill for a Product Only contract
ToDo's
- Add the option to set a time and date for a reminder on ToDo's
Technician Permissions
- Added multiple permission settings to control what technicians have access to within the system
- Implemented bulk update options to assign permissions to technicians
- Added filter options on the Login page to review permission access
Custom Reports
- Added a new field Notes to the data source for Projects
- Added LocationID and LocationName to the data source for Time Log
Bug Fixes and Optimization
- Updated the UX on Start and Time entry to remove the values on click
- Added an auto-archiving function to archive tickets that have reached a certain number of days after being closed
- Fixed bug when the option of 'Choose Lowest Sub-Class' during ticket creation was not being applied when updating a ticket.
- Updated the SLA Calculations for Response Due By time. This is to be set values.
- Fixed the bug in running the Time and Cost report
- Fixed a bug where the system was not automatically assigning users to Accounts based on their email domain
