The SherpaDesk Asset Manager integrates with Google Device Manager, providing IT administrators with a centralized solution to manage, track, and monitor devices across their organization. This integration enhances asset visibility, simplifies device management workflows, and improves IT support efficiency.
Key Features:
- Real-Time Device Sync: Automatically sync devices from Google Device Manager into SherpaDesk Asset Manager.
- Centralized Asset Tracking: View and manage all devices, including Chromebooks, Android, and iOS devices, from a single dashboard.
- Enhanced Reporting: Generate detailed reports combining SherpaDesk ticket data with Google device metrics
How to Set Up the Integration:
Prerequisites:
•A valid SherpaDesk account with Asset Manager access.
•Admin privileges in Google Workspace to access the Google Device Manager API.
1. Connecting Google Device Manager to SherpaDesk:
1. Log in to your SherpaDesk Admin Console.
2. Navigate to Settings > Integrations > Google Device Manager.
3. Toggle the Google Device Manager switch to “ON.”
4. Click Login to Google Account and sign in with your Google Workspace Admin credentials.
5. Authorize SherpaDesk to access device data.
2. Retrieve Available Assets
Click on Step 1 Retrieve Chrome Devices to retrieve a list of assets that are available in your Google WorkSpace. The system will show you an example list of assets that will be available to be imported and synced with your SherpaDesk Asset Manager. Click on View to get a more detailed profile of the assets.
3. Configuring Device Field Mapping:
Go to Step 2 - Set Mapping
1. Map unique fields such as Serial Number, MAC Address, and Device ID to corresponding SherpaDesk fields.
2. Map general data, owner data, and additional data to suit your organization’s tracking needs.
4. Running Device Replication:
Navigate to Step 4. Run Replication.
The system will then begin to sync your Google Devices into SherpaDesk and map the assigned fields. Any additional fields that is not mapped can be placed in the asset's description field.
Each asset that is synced using the Google Device Manager will have a log record to record the time and date of the event.
Managing Devices in SherpaDesk:
After successful replication, devices will be listed under Assets.
Technicians can:
View Device Details: Click on a device to see attributes like OS version, asset ID, location, assigned user, and more.
Track Changes: The log section provides a history of updates and changes made to each asset, including changes made via Google Device Manager
Link to Tickets: Associate devices with support tickets for streamlined issue tracking.
Troubleshooting & FAQs:
- Devices Not Syncing? - Ensure API permissions are correctly configured in Google Workspace.
- Missing Device Attributes? - Verify that all required fields are mapped correctly in the configuration settings.
- Can I Manually Add Devices? - Yes. Devices can be manually added or edited in SherpaDesk, even if synced from Google Device Manager.
Support:
For additional support:
Visit the SherpaDesk Help Center.
Contact SherpaDesk Support via email at support@sherpadesk.com.
