How can I add the technicians rate of pay so it will calculate the cost of the work order?
how can I add the technicians rate of pay so it will calculate the cost of the work order?
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A System Admin will need to turn on Payments located in Configuration > Invoice and Payments.
Once Payments are turned ON the System Admin will have the option to enter in Staff Payment rates for individual technicians or set a global default rate for all technicians.
Any time a technician assigns time to a ticket the system will calculate the cost per the technician's rate.