Time Tracking
- Updated the logic to include both Working and Non-Working hours to satisfy the minimum hours requirement per service type.
Quotes
- Added the option to include variables in Quote notifications
FreshBooks
- Fixed issues with the sync bringing in all projects vs just active projects
Alert Notifications
- Allow the user to clear unread messages in the notification window
Projects
- Added the option to post a shared project note to all assigned tickets
- Added a notes history log
- Added a notification rule to be notified of any new notes added to a ticket
Tickets
- Moved the saved Filters list to an active hover on the Filter option
- Updated the function for custom fields to be completed on closure if they are required
Custom Report Builder
- Updated to the latest v6.3.0 version
- Added the option to create a custom header and footer for reports
Portal
- Implemented options to pass values from a custom portal into the SherpaDesk web forms
Bug Fixes and Optimization
- Updated the reset email status in Logins to remove users from suppression lists
- Fixed a bug where the file attachment option was removed from the Edit Post ribbon
- Fixed a bug where you were unable to filter for projects without Accounts enabled
- Fixed bug with Levels & Escalations turned ON, not allowing tickets to be created via email
- Fixed the focus issue on the create new ticket screen
- Fixed the command prompt for the email parser not updating Classes correctly
- Fixed issues with email diagnostic logs buttons not rendering correctly in dark mode.
- Fixed issues with filters not visible in Accounts in dark mode
- Fixed the issue where the system does not show that multiple tickets are selected in bulk transfer
- Fixed the issue when logos were not being properly updated on the account page
- Fixed the issue where the count was not showing correctly on the Quotes tab in Accounts.
- Fixed the issue where the Relate option was missing on the bulk options in the Accounts page
