Tickets
Added a Ticket Creation Log so you can see a record of how and when each ticket was created, plus improved visibility into deleted tickets. To-do items on tickets now carry a time and date stamp.
Projects
Enhanced project notes with additional improvements for tracking and managing project detail.
Assets
Expanded the asset assignment box for easier viewing and selection when assigning assets.
Billing & Contracts
Introduced retainer fee support for combined flat-fee and hourly contracts. Also resolved an invoicing error.
Quotes
Customers can now view quotes without being forced to log into the support portal.
The email parser now pulls in images from signature blocks correctly. Also improved the email diagnostics log.
Reports
Fixed pivot reports, dashboard exports, and a reporting UI defect. Scheduled reports that previously failed for exceeding the size limit now deliver correctly.
Notifications
Resolved a case where an outbound notification was not being sent, and fixed an error that blocked notifications when the request size was too large.
Routing
Routing rules now distribute incoming tickets to the correct technicians and queues as configured.
Integrations
Improved the QuickBooks Online connection so it stays authorized without unexpected re-authentication, and updated the Xero integration
Configuration
Added a description field to Classes, and support for a custom department URL.
Bug Fixes and Optimization
Resolved a user account issue, refined standard user permissions, performed database-level cleanup, and fixed an underlying data-integrity error affecting asset models. Behind-the-scenes work also lays the groundwork for the new AI Chat Agent integration.
