Notifications
Time-based notifications are now being reset for all ticket queues when they are transferred to another queue by the Queue Administrator.
Ticket Routing
Routing rules now have an option to distribute incoming tickets based on sequential rotation during routing.
Tickets
Resolved an issue that prevented some tickets from being closed.
Custom email domains now send outbound email reliably, so notifications and responses reach your customers as expected. Also fixed a case where some incoming emails were not being captured and attached to their tickets.
Custom Reports
Added additional fields to TimeLog Data Source
Dashboard and report scheduling now runs on schedule as configured. Bar graphs now display the full range of values along the Y axis.
Integrations
Improved location mapping and syncing with Azure and Microsoft 365 to allow using "/" delimiter to specify sub-locations (i.e room), for example "Building 123/Room12"
Bug Fixes and Optimization
Updated underlying image-processing components to address security vulnerabilities, and resolved several stability errors affecting isolated pages and actions.
