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Is there a way to automatically assign tickets to queues or technicians based on the subject?

Is there a way to automatically assign tickets to queues or technicians based on the subject and body of emailed requests?

  1. 0

    Patrick Clements
    01 April, 2015

    We don't have that level of routing with the parser. You are able to set up routing rules by going to Configuration > Emails. Here you can set up email drop boxes that will allow you to assign properties to an inbound email. We also have a list of email commands that allow you to update and manage tickets using email replies.

    http://support.sherpadesk.com/article/gdo0f2/email-parser-commands