Contractors are only able to be assigned by directly routing the tickets to them or by other technicians. Contractors are filtered to only view tickets assigned to them for 1 account. Upgrade the Contractor to a Technician in order \to have more flexibility in viewing tickets and transferring tickets
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Contractors are only able to be assigned by directly routing the tickets to them or by other technicians. Contractors are filtered to only view tickets assigned to them for 1 account. Upgrade the Contractor to a Technician in order \to have more flexibility in viewing tickets and transferring tickets