Contractors are only able to be assigned by directly routing the tickets to them or by other technicians. Contractors are filtered to only view tickets assigned to them for 1 account. Upgrade the Contractor to a Technician in order \to have more flexibility in viewing tickets and transferring tickets
0
Contractors are only able to be assigned by directly routing the tickets to them or by other technicians. Contractors are filtered to only view tickets assigned to them for 1 account. Upgrade the Contractor to a Technician in order \to have more flexibility in viewing tickets and transferring tickets