2020.03.06 Production Release

Time Log Detail Report

  • Improved UI in viewing notes in the report


  • Added Contractors when editing time logs


  • Improved ticket-based notifications for users
  • Added Recieve Own Actions option for tickets routed to Unassigned Queues

Email Parser

  • Update parser to resolve issues with On Hold command

Remote Assistance

  • Updated remote assistance client

Bug Fixes and Optimization

  • Fixed bug accessing Invoice page
  • Fixed bug on updating Scheduled tickets
  • Fixed issue where the system was creating a stack overflow
  • Fixed issue with importing users from template
  • Improved the UI/UX when closing out a ticket as a Super User