AI
- Improved AI classifier accuracy for the Support and Report Problem screens
Assets
- Fixed an issue where assigned assets were not displaying as assigned
Custom Emails
- Fixed an issue with FreshBooks sync in custom email templates
Location & Directory Sync
- Fixed issues with location mapping and Azure/Office 365 directory syncing
Custom Report Builder
- Added pivot table support
- Added expanded Excel export options
- Added support for semicolon delimiters
- Updated customer-facing report labels
- Fixed out-of-office auto-replies being posted as ticket responses
Bug Fixes and Optimization
- Fixed an email parser error that was preventing ticket creation
