2025.02.15 Production Release

SherpaDesk A.I. Copilot

  • Move the placement to the top of the menu bar
  • Added comments and replies on tickets
  • Added Close and Transfer of tickets
  • Updated ticket count report results
  • Fixed some graphing and alignment errors on reports
  • Fixed issue with CoPilot adding multiple time log errors

Location

  • Added Location Alias to Custom Report Designer and APIs

Bug Fixes & Optimization

  • Added background service to delete tickets and assets
  • Updated SherpaDeska and framework to the latest version of all Nuget packages
  • Fixed a bug when the user puts in a phone number in the ticket detail not saving to the user's profile
  • Fixed Time and Cost report not displaying the correct data
  • Fixed an issue that related to editing a quote's products
  • Fixed a bug with Remote Assistance that had failed with Conference Proxy